Shipping & Returns Information

     

    Shipping Information

    • Our business days are Monday-Friday 8:30 am - 5:00 pm EST. We are closed during most federal holidays within the United States.
    • Please do not include both a physical address AND a PO Box. Orders containing both will be sent to what is first in the address line by default.
    • Orders placed on weekends and after 2:00 pm EST on weekdays may not be processed until the next available business day.
    • Please review your order and shipping information to make sure all the information is accurate before submitting.
    • Orders may not be changed or canceled once submitted.

     Standard Shipping

    • Continental US Street and PO box: 3-5 business days
    • Alaska and Hawaii Street and PO box: 5-7 business days
    • US Protectorates and Canada Street and PO box: 6-9 business days
    • APO/FPO Street and PO box: 15-30 business days
    • International outside US: 10-25 business days

    Expedited Shipping

    • Continental US Street and PO box: 2-4 business days
    • Alaska and Hawaii Street:  2-5 business days
    • US Protectorates and Canada Street and PO box: 2-5 business days
    • APO/FPO Street and PO box: 8-16 business days
    • International outside US: 3-6 business days

     *There will be a surcharge for expedited shipping or for orders shipping to Alaska, Hawaii or Continental US PO boxes.

     

    Sales Tax

    • 9.25% Sales Tax will be charged on orders delivered to Tennessee.

     

     Returns & Exchange Policy

    • Returns and exchanges will be accepted within 30 days of purchase.
    • Customers must email us at orders@theathleticshoponline.com to obtain a prior authorization code before shipping a return or exchange. 
    • Once authorized the customer will be sent a prepaid return label.
    • If the item returned is worn, damaged, or not in its new/original packaging, we will not grant the exchange/refund request.
    • Please do not ship the shoes in the manufacturer's shoe box only. Please place the shoes in the shoe box and then within a second shipping container.
    • RETURNS SHIPPED IN THE SHOE BOX ALONE WILL NOT BE ACCEPTED.
    • If you are exchanging please email us with the product or size you would like along with a contact telephone number.
    • Once your return is received and inspected, your return/exchange will promptly be processed.
    • Shipping costs may not be refunded unless an incorrect or defective item was sent.

    *Please note that we cannot guarantee your return or exchange without the addition of a package tracking service. Please keep that information for your records.

     

    Payment Options

    • We accept all major credit cards and PayPal as payment.

     

    If you have an additional questions or concerns please call 1-855-668-6277 or email, orders@theathleticshoponline.com