Shipping & Returns Information
- Business days are Monday-Friday, excluding federal holidays within the United States.
- Please allow a 1-2 business day handling time for all orders to process and ship.
- Tracking will be provided 24 hours after the order has shipped.
- Please do not include both a physical address AND a PO Box. Orders containing both will be sent to what is first in the address line by default.
- Orders placed on weekends and after 2 p.m. EST on weekdays may not be processed until the next available business day.
- Please review your order and shipping information to make sure all the information is accurate before submitting.
- Orders may not be changed or canceled once the order is submitted.
Standard shipping times:
- Continental US Street and PO box: 3-5 business days
- Alaska and Hawaii Street and PO box: 5-7 business days
- US Protectorates and Canada Street and PO box: 6-9 business days
- APO/FPO Street and PO box: 15-30 business days
Expedited Shipping times:
- Continental US Street and PO box: 1-3 business days
- Alaska and Hawaii Street: 2-4 business days
- US Protectorates
- APO/FPO Street and PO box: 8-16 business days
There will be a surcharge for expedited shipping or for orders shipping to Alaska, Hawaii or Continental US PO boxes.
- 9.25% Sales Tax will be charged on orders delivered to Tennessee.
- Returns and exchanges will be accepted within 30 days of purchase.
- Customers must email us at email@example.com to obtain a prior authorization code before shipping a return or exchange.
- If the item returned is worn, damaged, or not in its new/original packaging, we will not grant the exchange/refund request.
- Please do not ship the shoes in the manufacturer's shoe box.
- Please place the shoes in the shoe box and ship them in a 2nd shipping box.
- RETURNS SHIPPED IN THE SHOE BOX ALONE WILL NOT BE ACCEPTED.
- If you are exchanging please email us with the product or size you would like along with a contact telephone number.
- Once your return is received and inspected, your return/exchange will promptly be processed.
- Shipping costs may not be refunded unless an incorrect or defective item was sent.
***Please note that we cannot guarantee your return or exchange without the addition of a package tracking service. Please keep that information for your records.
If you have an additional questions or concerns, please call 1-855-812-1854 (M-F, 8am-5pm EST) or email, firstname.lastname@example.org
RevUp Sports accepts all major credit cards and Pay Pal as payment.