Shipping & Returns Information
- Our business days are Monday-Friday 9:30 am - 5:00 pm EST. We are closed during most federal holidays within the United States.
- Please do not include both a physical address AND a PO Box. Orders containing both will be sent to what is first in the address line by default.
- Orders placed on weekends and after 2:00 pm EST on weekdays may not be processed until the next available business day.
- Please review your order and shipping information to make sure all the information is accurate before submitting.
- Orders may not be changed or canceled once submitted.
- Continental US Street and PO box: 5-9 business days**
- Alaska and Hawaii Street and PO box: 6-10 business days**
- US Protectorates and Canada Street and PO box: 6-9 business days**
- APO/FPO Street and PO box: 15-30 business days
- International outside US: 10-25 business days
- Continental US Street and PO box: 4-7 business days**
- Alaska and Hawaii Street: 4-7 business days**
- US Protectorates and Canada Street and PO box: 4-7 business days**
- APO/FPO Street and PO box: 8-16 business days
- International outside US: 4-7 business days
* There will be a surcharge for expedited shipping or for orders shipping to Alaska, Hawaii or Continental US PO boxes.
** Some brands may have longer handling times than others.
- Sales Tax will be charged on orders delivered to Tennessee and Kentucky.
Returns & Exchange Policy
- Returns and exchanges will be accepted within 90 days of purchase.
- Customers must email us at email@example.com to obtain a prior authorization code before shipping a return or exchange.
- Once authorized the customer will be sent a prepaid return label.
- If the item returned is worn, damaged, or not in its new/original packaging, we will not grant the exchange/refund request.
- Please do not ship the shoes in the manufacturer's shoe box only. Please place the shoes in the shoe box and then within a second shipping container.
- RETURNS SHIPPED IN THE SHOE BOX ALONE WILL NOT BE ACCEPTED.
- If you are exchanging please email us with the product or size you would like along with a contact telephone number.
- Once your return is received and inspected, your return/exchange will promptly be processed.
- Shipping costs may not be refunded unless an incorrect or defective item was sent.
* Please note that we cannot guarantee your return or exchange without the addition of a package tracking service. Please keep that information for your records.
- We accept all major credit cards and PayPal as payment.
- We are not able to accept split payments.
- If paying with a gift card, please message us beforehand to ensure your order does not get cancelled.
If you have an additional questions or concerns please call 1-855-812-1854 or email, firstname.lastname@example.org