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Does Adidas Have a Warranty?
Yes, on most products. Explore the terms below.
Adidas Shoe, Cleat, and Clothing Warranty
Adidas footwear and apparel manufactured or purchased within the last 6 months are eligible for a Return Authorization. The warranty does not cover damage caused by improper care, misuse, accident, or neglect. The warranty does not cover normal wear and tear. The warranty only covers defects in materials and workmanship from the manufacturer.
How to File an Adidas Warranty Claim
Follow these steps to file a warranty claim for your Adidas product:
- Ensure you have a copy of your itemized receipt from an authorized dealer.
- Take a clear photo showing the defect in the product.
- Take a clear photo showing the production date (found in the form of mm/yy).
- Take a clear photo showing the article number (ART # is a 6-digit numeric or alphanumeric code on the product tag).
RevUpSports.com customers: Contact us at 1-855-812-1854 or email to start your warranty claim.
Other Adidas customers: File a warranty claim with Adidas by:
- Calling Adidas support at 1-800-982-9337 for footwear or apparel claims.
- Visiting adidas.com to file a warranty claim for footwear or apparel through chat/bot support.
- Support is available 5:00am - 8:00pm PT, Mon-Sat.
Adidas Backpack and Duffel Bag Warranty
Agron, Inc. is the official licensee of Adidas accessories. Their backpacks and duffels carry a Lifetime Warranty against defects in materials and workmanship for the life of the product or up to 5 years.
Frequently Asked Questions
What types of products are covered under the Adidas warranty?
Most Adidas footwear, apparel, backpacks, and duffel bags are covered under warranty. However, the warranty does not cover damage caused by improper care, misuse, accident, or neglect. Additionally, normal wear and tear is not covered.
How long is the warranty period for Adidas products?
For Adidas footwear and apparel, the warranty period is 6 months from the date of manufacture or purchase. For backpacks and duffel bags, a Lifetime Warranty against defects in materials and workmanship is provided by Agron, Inc. for the life of the product or up to 5 years.
Can I file a warranty claim if I don't have my original receipt?
An itemized receipt from an authorized dealer is required to file a warranty claim. If you don't have your original receipt, you may still contact Adidas support for assistance, but the process might be more difficult. If you purchased your adidas product from RevUpSports.com, we may be able to give you a copy of your receipt.
What information do I need to file a warranty claim?
You'll need the following information to file a warranty claim:
- An itemized receipt from an authorized dealer
- A clear photo showing the defect in the product
- A clear photo showing the production date (mm/yy)
- A clear photo showing the article number (ART #)
How long does it take to process a warranty claim?
The processing time for warranty claims may vary depending on the complexity of the case and the availability of customer support, however most claims are processed within 21 business days. It's recommended to contact Adidas support for an estimated processing time for your specific claim.
How do I file an Adidas warranty claim?
RevUpSports.com customers can file an Adidas warranty claim by contacting us at 1-855-812-1854 or by EMAIL. Please gather all necessary information before submitting your claim. Other Adidas customers can file a warranty claim directly with Adidas by calling their support at 1-800-982-9337 or visiting adidas.com to file a warranty claim through chat/bot support. Adidas support is open from 5:00 am to 8:00 pm PT, Monday to Saturday.
How to File an Adidas Warranty Claim
Follow these steps to file a warranty claim for your Adidas product:
- Ensure you have a copy of your itemized receipt from an authorized dealer.
- Take a clear photo showing the defect in the product.
- Take a clear photo showing the production date (found in the form of mm/yy).
- Take a clear photo showing the article number (ART # is a 6-digit numeric or alphanumeric code on the product tag).
RevUpSports.com customers: Contact us at 1-855-812-1854 or email to start your warranty claim.
Other Adidas customers: File a warranty claim with Adidas by:
- Calling Adidas support at 1-800-982-9337 for footwear or apparel claims.
- Visiting adidas.com to file a warranty claim for footwear or apparel through chat/bot support.
- Support is available 5:00am - 8:00pm PT, Mon-Sat.
